Users who are experiencing problems with the MacBook Pro (2018) 3rd Generation Butterfly Keyboard are reported to be much higher than Apple’s forecasts. Details are as below.
The US Wall Street Journal electronic version reported to Apple about the experiences of WSJ’s Joanna Stern on March 27, 2019 local time that a problem occurred with the 3rd generation butterfly structured keyboard of MacBook Air (2018) An Apple spokesman apologized , commenting that “a very small number of users using a 3rd generation butterfly keyboard are aware of such problems,”said an Apple spokesman .
The Apple Spokesman said in a statement. “The vast majority of Mac notebook customers are having a positive experience.” “We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry.” The new keyboard. ”If you have a problem, contact Apple customer service, he added.
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On the other hand, David Heinemeier Hansson (@DHH) , the creator of Ruby on Rails and CEO of Basecamp (formerly 37signals), told 47 employees using MacBook at Basecamp, “Is the problem with the MacBook keyboard?” According to the questionnaire, about 30% or 17 people answered that there was a problem.
Out of the 47 people using MacBooks at the company, a staggering 30% are dealing with keyboard issues right now !! And that’s just the people dealing with current keyboard issues. you included all the people who used to have issues, but went through a repair or replacement process, the number would be even higher.
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n particular, about half of the 13 people in the data from the MacBook Pro (2018) or later with 3rd-generation butterfly keyboards say that 6 people answered that there is a problem. DHH also conducted a questionnaire on Twitter, “Is there a problem with the keyboard with MacBook Pro (2018) or later?” , And received 7,577 responses
Let's get some more anecdata: If you own a 2018+ MacBook, have you ever had a problem with the keyboard?
— DHH (@dhh) April 1, 2019
- No problem: 36%
- I had a problem but I got it repaired by Apple: 11%
- I have a problem but I keep using that MacBook Pro: 53%
As a result, Apple counts only the users who came to the Apple Store for repair, and only a few users think that there is a problem, and many of the real users do not repair it. They expect to continue using it, commenting that in the event of a disaster Apple is going to lose confidence for decades by shipping a large number of broken computers.